1. To customers-"zretek to and"
We always maintain a good and stable cooperative relationship with our customers
· We provide customers with excellent quality products, while providing rigorous and meticulous professional and technical services.
Product selection, technical solutions and support, equipment installation, personnel training...
Treat the problems encountered by customers as their own problems
Treat every customer as a friend
· This is Zretek's "The Way of Harmony"
2. To power-"zretek Xeon"
In addition to excellent products and meticulous service, zretek also has excellent project research and development cooperation capabilities.
· Put the customer's ideas and requirements in the application scenario
· Combined with zretek's strong R & D strength and product concept
· Research and development of technical solutions and power products more suitable for the actual site
Really become the end user's side of the power technology experts
3. Our company provides professional and detailed pre-sales and after-sales technical support services, including:
· Product selection guidance
Product selection manual and manual file download.
Telephone technical support service for equipment installation
Training guidance for relevant technical personnel
· The warranty period of all goods is 1 year, counting from the date of shipment of the product. During this period, if quality problems are found during the customer's use or during the sales to the end user, our company will provide free service or free replacement of goods.
Service response: timely response to the customer's service request, give a reply within 4 hours, send personnel to the scene to handle it properly when necessary, and notify the customer of the processing result as soon as possible